General Terms and Conditions of Sale

1. GENERAL INFORMATION
The ownership of this website www.eirosbcn.com (hereinafter Website) is held by: Eiros Dynamics SL, with Tax ID: B22769459, whose contact details are:

Address: C/ Pla de l'Estany 48 Sant Quirze del Vallès 08192 (Barcelona)

Contact phone: +34 636 690 785

Contact email: eiros@eirosbcn.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (www.eirosbcn.com) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that EIROS develops through the Website includes:

Carbon fiber parts for bicycles such as handlebars, seatposts, chainrings and accessories. And cycling clothing from our Eiros brand.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and General Conditions of Use, including the cookie policy, and the privacy and data protection policy of EIROS. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of this, you should not use this Website.

Likewise, you are informed that these Conditions may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website since those in force at the time the acquisition of products and/or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER
Access to, browsing and use of the Website confers the status of user (hereinafter referred to, interchangeably, individually as User or collectively as Users), and therefore all the Conditions established herein are accepted from the moment browsing of the Website begins, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations according to the case. The User assumes their responsibility for correct use of the Website. This responsibility will extend to:

- Using this Website only to make legally valid queries and purchases or acquisitions.

- Not making any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities would be informed.

- Providing truthful and lawful contact details, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have legal capacity to enter into contracts through this Website.

The User may formalize, at their choice, with EIROS the purchase contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.eirosbcn.com, during which various products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: «Buy»

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that EIROS has received their order or purchase request and/or service provision, that is, the order confirmation. And, where appropriate, they will also be informed by email when their purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email and, where appropriate, through their personal connection space to the Website. Likewise, the User can, if they wish, obtain a copy of their invoice on paper, requesting it from EIROS using the contact spaces of the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown next to the presentation or, where appropriate, image thereof on its Website page, indicating, by way of example but not exhaustively, and according to each case: name, price, components, weight, quantity, color, product details, or characteristics, manner in which the services will be carried out and/or cost; and acknowledges that placing the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Communications, purchase orders and payments involved during transactions carried out on the Website may be archived and kept in EIROS computerized records in order to constitute a means of proof of transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

4. AVAILABILITY
All purchase orders received by EIROS through the Website are subject to the availability of the products and/or that no circumstance or force majeure cause (clause nine of these Conditions) affects their supply and/or the provision of services. If difficulties arise regarding the supply of products or there are no products in stock, EIROS undertakes to contact the User and refund any amount that may have been paid as payment. This will also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless for legal requirement, especially regarding VAT, a different matter is indicated and applied.

Shipping costs are included in the final prices of products as shown on the Website. Thus, EIROS performs delivery and/or shipping services through: All available companies.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card. EIROS uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, EIROS will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once EIROS receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge to the card will be made when the shipping confirmation and/or service confirmation is sent to the User in the established form and, where appropriate, place.

In any case, by clicking «Buy» the User confirms that the payment method used is theirs.

6. DELIVERY
In cases where it is appropriate to make physical delivery of the contracted good, deliveries will be made in the following territory: Worldwide.

Except in those cases where there are unforeseen or extraordinary circumstances or, where appropriate, derived from product customization, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User.

If for any reason attributable to it, EIROS could not meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to proceed with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on business days.

If it were impossible to deliver the order due to the User's absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again.

If the User will not be at the delivery location in the agreed time slot, they must contact EIROS to arrange delivery on another day.

If 30 days pass from when their order is available for delivery, and it has not been delivered for reasons not attributable to EIROS, EIROS will understand that the User wishes to withdraw from the contract and it will be considered resolved. As a consequence of the resolution of the contract, all payments received from the User will be returned, except for additional expenses resulting from the User's own choice of a delivery method different from the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, no later than 14 calendar days from the date on which the contract is considered resolved.

However, the User must bear in mind that transport derived from the resolution may have an additional cost that may be passed on to them. For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment when the User or a third party indicated by the User acquires material possession of the products, which will be accredited by signing receipt of the order at the agreed delivery address.

The risks that could be derived from the products will be borne by the User from the moment of their delivery. The User acquires ownership of the products when EIROS receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after full receipt of the amount subject to payment by EIROS.

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any given time depending on the specific article in question.

7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in case they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting EIROS through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in clause one (General information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking «Buy», has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.

8. RETURNS
See our complete return policy on the Returns page.

9. LIMITATION OF LIABILITY
Unless otherwise provided by law, EIROS will not accept any liability for the following losses, regardless of their origin:

- any losses that were not attributable to any breach on its part;

- business losses (including loss of profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or

- any other indirect loss that was not reasonably foreseeable by both parties at the time the sales contract for the products was formalized between both parties.

Likewise, EIROS also limits its liability in the following cases:

- EIROS applies all measures concerning providing a faithful display of the product on the Website, however it is not responsible for minimal differences or inaccuracies that may exist due to lack of screen resolution, or browser problems used or other similar issues.

- EIROS will act with maximum diligence in order to make available to the company in charge of transporting the product subject to the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road detentions, and in general any others typical of the sector, which result in delays, losses or theft of the product.

- Technical failures that due to fortuitous causes or otherwise, prevent normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents having the service. EIROS puts all means at its disposal in order to carry out the purchase, payment and shipping/delivery process of the products, however it is exempt from liability for causes not attributable to it, fortuitous event or force majeure.

- EIROS will not be responsible for misuse and/or wear of products that have been used by the User. At the same time, EIROS will also not be responsible for an erroneous return made by the User. It is the User's responsibility to return the correct product.

- In general, EIROS will not be responsible for any breach or delay in compliance with any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustively:

- Strikes, lockouts or other protest measures.

- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.

- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

- Impossibility of using public or private telecommunications systems.

- Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Thus, obligations will be suspended during the period in which the force majeure cause continues, and EIROS will have an extension in the period to comply with them for a period of time equal to that of the force majeure cause. EIROS will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure cause.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User agrees that most communications with EIROS will be electronic (email or notices posted on the Website).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that EIROS sends electronically comply with legal requirements to be in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with EIROS through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, EIROS may contact and/or notify the User at their email or at the postal address provided.

11. WAIVER
No waiver by EIROS of a specific legal right or action or the lack of requirement by EIROS of strict compliance by the User with any of their obligations will constitute, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with their obligations.

No waiver by EIROS of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. NULLITY
If any of these Conditions were declared null and void by final resolution issued by competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

13. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made herein constitute the entire agreement existing between the User and EIROS in relation to the object of sale and replace any other pact, agreement or promise previously agreed verbally or in writing by the same parties.

The User acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of EIROS that is not set out in these Conditions or in the documents mentioned in them.

14. DATA PROTECTION
The information or personal data that the User provides to EIROS in the course of a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data they provide is truthful.

15. APPLICABLE LAW AND JURISDICTION
Access to, browsing and/or use of this Website and contracts for the purchase of products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to access, browsing and/or use of the Website, or with the interpretation and execution of these Conditions, or with sales contracts between EIROS and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS
The User can send EIROS their complaints, claims or any other comment they wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, EIROS has official complaint forms available to consumers and users, which they can request from EIROS at any time, using the contact details provided at the beginning of these Conditions (General Information).

Likewise, if a controversy arises from the celebration of this purchase contract between EIROS and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution for consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.